Q: Oh no! My product/s are damaged when I received it. What can I do?
A: Don't worry! We are happy to send you a replacement of the product!
Do note that you need to immediately inform us of the damaged good within 24 hours* of you receiving the package, by sending us a photo of the damaged product to email@example.com.
We are truly sorry that this happened and we will do our very best to recover your experience. Thanks for giving us a second chance!
*Any request that is received after this time frame will be considered void.
Q: I'm sorry but I'm not happy with the product/s. What can I do?
A: We are truly sorry that you are not satisfied with your purchase. We are able to refund you with store credits or you can exchange it for another pin of equal or less value. This policy is valid for 30 days from the date of purchase.
However, we will require the customer to deliver the ordered pin/pins back to us, with the shipment charges being borne by the customer. Also, we will only accept the pins in it's original condition*. Kindly allow us 1-2 business days for us to process your returns once we have received it.
*Subjected to inspection and approval upon receiving the pins and it's full packaging.
Kindly send your return request to firstname.lastname@example.org.
*All policies are subjected to change prior to notice.