FAQs

GENERAL*

Q: Where is Prince of Pins based at?

A: We are based in the heart of Kuala Lumpur, Malaysia.

 

Q: Are your products locally designed and made?

A: Yes and no. Our products are proudly designed by our local designers, whereas our products are manufactured all around the world (Malaysia, China, Hong Kong).

We are very particular with the quality of the pins and our products so we make sure that it is all made in the best quality possible.

 

Q: Will you be designing more pins and other products?

A: Yes! It is definitely our hearts' desire to keep making and designing more products that glorify His name.  Do support us so we can keep going!

 

Q: Can I collaborate with you?

A: More than happy to hear your ideas out! Kindly send us an email at hello@princeofpins.com.

 

ORDER*

Q: What payment mode do you accept?

A: We currently facilitate payment through Paypal in which you are able to pay through your credit/debit card or your Paypal account.

Alternatively, we have a bank transfer option. Bank transfer is our preferred mode of payment.

 

Q: What are your bank account details?

A:

Company Name : POP BIG VENTURE
Bank : Malayan Banking Berhad (MAYBANK) 
Swift Code : MBBEMYKL
Bank Account Number : 564061439199
Address : 18, Lorong Mata Air 3, Taman Air Panas, 53200 Kuala Lumpur, Malaysia

A proof/screenshot of your bank transfer is needed for verification purposes. Kindly send it to hello@princeofpins.com or simply reply to your order confirmation email.

 

Q: Help! My payment is not going through.

A: Don't worry! Just drop us an email at hello@princeofpins.com and we will sort this out as soon as possible.

 

Q: How do I pay through credit/debit card?

A: All you need to do is checkout with PayPal. Once you are being transferred to another window, you have the option of selecting "Pay with Debit or Credit Card" at the bottom.

CURRENCY*

Q: Why is the currency showing up on your website in RM/MYR?

A: Kindly take note that our website shows each pin pricing in Malaysian Ringgit, which is our home currency in Malaysia. To serve you better on an estimate of the pin's price, kindly click the currency button on the top right corner of your screen.

 

Q: Will you charge me in RM/MYR or in my home currency?

A: You will be charged a conversion rate of the RM/MYR pricing. 

For example, if the total in your order is MYR150 and you have paid through Paypal. Paypal will be doing the conversion of MYR150 to your home currency and charging you that amount per Paypal's conversion rate. 

Feel free to email us at hello@princeofpins.com to understand better on the currency/conversion rate.

DELIVERY*

SHIPPING UPDATE AS OF THE COVID-19 PANDEMIC
We sincerely apologise as deliveries will now take longer depending on the location of delivery. The delay will vary depending on the country's /OR state's restrictions with parcel shipping and the amount of flights & courier available to to the location. 

 

(1) DOMESTIC & INTERNATIONAL DELIVERY*

Q: What are your delivery schedules like?

A:

We normally take 1-3 working days to pack once we have received your orders.

Kindly note that we do not ship out your orders on public holidays according to the Malaysian calendar. Also, we will only ship your order once we've received your payment.


Do note that, the deliveries will also vary depending on the orders we received. During peak times like Christmas, New Collection Releases, or SALE, it takes us longer to pack as we lack in man power. We are so sorry for the inconvenience caused and we thank you for your patience.

 

Q: Do you ship internationally?

A: Yes, we do. We ship worldwide*.

*Due to the pandemic, many flights have been cancelled and this has affected the coverage of delivery location. Do drop us a message to check if we ship to your country. 

 

Q: How long does it take for you to ship internationally?

A: Your pins will be shipped according to schedule. Kindly allow for additional shipping time approximately 2 weeks (14 working days) for international orders. All of our orders are shipped from Kuala Lumpur, Malaysia.

Working days do not include weekend and public holidays.

 

Q: How much do you charge for delivery?

A: We charge based on the weight, shipping time and the delivery location for your parcel. We have recently implemented an option for faster shipping.

 

🇲🇾 For domestic (West Malaysia),

 Delivery Service Weight Price Delivery Time*
Aramex / DHL Express 0 - 3kg RM6.50 Within 1-3 business days
Pos Laju
3 - 5kg RM9.50 Within 1-3 business days
Aramex 5 - 6kg RM16.50 Within 1-3 business days

 

🇲🇾 For domestic (East Malaysia),

 Delivery Service Weight Price
Delivery Time*
Pos Laju 0-0.5kg RM10 Within 3-5 business days
Pos Laju
0.5-1kg RM15
Within 3-5 business days
Pos Laju 1-1.5kg RM20
Within 3-5 business days
Pos Laju 1.5-2kg RM25
Within 3-5 business days

 

* We do not held liable for the uncertainty in deliveries time. However, we will try our best to follow up with the selected Postal Service. We apologised for any inconvenience caused.

 

🇸🇬 For Singapore,

Delivery Service Weight Price Conversion*
Delivery Time*
Aramex 0-0.5kg RM27 SGD 8.76 Within 3-5 business days
Aramex
0.5-1kg RM38 SGD 12.34
Within 3-5 business days
Aramex 1-1.5kg RM50 SGD 16.23
Within 3-5 business days
Aramex 1.5-2kg RM60 SGD 19.48
Within 3-5 business days

 

* Conversion is an estimation based on SGD 1 = MYR 3.08 (2nd July 2020) on Google and may vary according to your bank conversion rate.

* We do not held liable for the uncertainty in deliveries time. However, we will try our best to follow up with the selected Postal Service. We apologised for any inconvenience caused.

 

🇦🇺 For Australia & Brunei 🇧🇳,

Express Delivery ( 3-5 business days )

 Delivery Service Weight Price Conversion
Delivery Time*
Aramex 0-0.5kg RM55 AUD 18.58 Within 3-5 business days
Aramex
0.5-1kg RM75 AUD 25.33
Within 3-5 business days
Aramex 1-1.5kg RM85 AUD 28.72
Within 3-5 business days
Aramex 1.5-2kg RM95 AUD 32.10
Within 3-5 business days

 

Standard Delivery ( 14 business days )

 Delivery Service Weight Price Conversion Delivery Time*
Pos Malaysia 0-0.15kg RM35 AUD 11.82 Within 14 business days
Pos Malaysia 0.15-0.25kg RM45 AUD 15.20

Within 14 business days

 

* Conversion is an estimation based on AUD 1 = MYR 2.96 (2nd July 2020) on Google and may vary according to your bank conversion rate.

* We do not held liable for the uncertainty in deliveries time. However, we will try our best to follow up with the selected Postal Service. We apologised for any inconvenience caused.

 

🇺🇸 For United States & 🇨🇦Canada

Express Delivery ( 3-5 business days )

 Delivery Service Weight Price Conversion*
Delivery Time*
Aramex 0-0.5kg RM95 USD 21.60 Within 3-5 business days
Aramex
0.5-1kg RM110 USD 25.58
Within 3-5 business days
Aramex 1-1.5kg RM130 USD 30.23
Within 3-5 business days
Aramex 1.5-2kg RM150 USD 34.88
Within 3-5 business days

  

Standard Delivery ( 14 business days )

 Delivery Service Weight Price Conversion Delivery Time*
Pos Malaysia 0-0.15kg RM35 USD 8.13 Within 14 business days
Pos Malaysia 0.15-0.25kg RM45 USD 10.47

Within 14 business days

Pos Malaysia 0.25-0.5kg RM60 USD 13.95

Within 14 business days

Pos Malaysia 0.5-1kg RM105 USD 24.42 Within 14 business days
Pos Malaysia 1-2kg RM185 USD 43.02

 Within 14 business days

 

* Conversion is an estimation based on USD 1 = MYR 4.3 (2nd July 2020) on Google and may vary according to your bank conversion rate.

* We do not held liable for the uncertainty in deliveries time. However, we will try our best to follow up with the selected Postal Service. We apologised for any inconvenience caused.

🇺🇸 For United Kingdom &  🇩🇪 Germany

Express Delivery ( 3-5 business days )

 Delivery Service Weight Price Conversion*
Delivery Time*
Aramex 0-0.5kg RM75 GBP 13.99 Within 3-5 business days
Aramex
0.5-1kg RM110 GBP 20.52
Within 3-5 business days
Aramex 1-1.5kg RM140 GBP 26.11
Within 3-5 business days
Aramex 1.5-2kg RM170 GBP 31.71
Within 3-5 business days

  

Standard Delivery ( 14 business days )

 Delivery Service Weight Price Conversion Delivery Time*
Pos Malaysia 0-0.15kg RM35 GBP 6.53 Within 14 business days
Pos Malaysia 0.15-0.25kg RM45 GBP 8.40

Within 14 business days

Pos Malaysia 0.25-0.5kg RM60 GBP 11.19

Within 14 business days

Pos Malaysia 0.5-1kg RM105 GBP 19.60 Within 14 business days
Pos Malaysia 1-2kg RM185 GBP 34.51

 Within 14 business days

 

* Conversion is an estimation based on 1 GBP = 5.36 MYR (2nd July 2020) on Google and may vary according to your bank conversion rate.

* We do not held liable for the uncertainty in deliveries time. However, we will try our best to follow up with the selected Postal Service. We apologised for any inconvenience caused.

 

🇭🇰 For Hong Kong, 

Express Delivery ( 3-5 business days )

 Delivery Service Weight Price Conversion
Delivery Time*
Aramex 0-0.5kg RM45 HKD 81.37 Within 3-5 business days
Aramex
0.5-1kg RM60 HKD 108.50
Within 3-5 business days
Aramex 1-1.5kg RM75 HKD 135.62
Within 3-5 business days
Aramex 1.5-2kg RM90 HKD 162.75
Within 3-5 business days

 

Standard Delivery ( 14 business days )

 Delivery Service Weight Price Conversion Delivery Time*
Pos Malaysia 0-0.15kg RM30 HKD 54.25 Within 14 business days
Pos Malaysia 0.15-0.25kg RM35 HKD 63.29

Within 14 business days

 

* Conversion is an estimation based on HKD 1 = MYR 0.55 (2nd July 2020) on Google and may vary according to your bank conversion rate.

* We do not held liable for the uncertainty in deliveries time. However, we will try our best to follow up with the selected Postal Service. We apologised for any inconvenience caused.

 

For international Zone 1 (South East Asia),

Countries : Cambodia, Laos, Myammar, Philippines, Thailand, Indonesia, Vietnam

Standard Delivery ( 14 business days )

 Delivery Service Weight Price Delivery Time*
Pos Malaysia < 150 g RM30 Within 14 business days
Pos Malaysia < 250 g RM35

Within 14 business days

Pos Malaysia < 500 g RM45

Within 14 business days

Pos Malaysia < 1kg RM60 Within 14 business days
Pos Malaysia < 2kg RM100 Within 14 business days

 

Express Delivery ( 3-5 business days )

 Delivery Service Weight Price Delivery Time*
Aramex < 500g RM65 Within 3-5 business days
Aramex
< 1kg RM70 Within 3-5 business days
Aramex
< 2kg RM75 Within 3-5 business days
Aramex
< 3kg RM100 Within 3-5 business days

 

* We do not held liable for the uncertainty in deliveries time. However, we will try our best to follow up with the selected Postal Service. We apologised for any inconvenience caused.

 

For International Zone 2 (Rest of the World)

Countries : New Zealand, Europe

Standard Delivery ( 14 business days )

 Delivery Service Weight Price Delivery Time*
Pos Malaysia < 150g RM40 Within 14 business days
Pos Malaysia < 250g RM45 Within 14 business days
Pos Malaysia < 1kg RM60 Within 14 business days
Pos Malaysia < 2kg RM140 Within 14 business days

 

Express Delivery ( 3-5 business days )

Drop us an email hello@princeofpins to check on your country's express shipping rates.

 

Q: I'm panicking. It's been x amount of days but I have yet to receive my order.

A: Don't worry! All of our shipments are with a tracking number. Kindly email hello@princeofpins.com and we will sort this out as soon as possible.

However please take note that if it exceed 30 days from your order date, we will not be held responsible for the package. We will try our very best to track it.

Q: Oops! I forgot to collect my package from the post office. What can I do?

A: Once the package is delivered back to us, we will send it back to you. Do note that the second round of shipping charges will also be borne by the customer.

Q: I got my tracking number! How do I check it?

A: Key in your tracking number in our “Track your Order” page.

 

SELF-PICKUP DELIVERY
(DOMESTIC ORDERS ONLY)*


Please take note that due to Covid-19, we are restricting for "Self-Pickup Delivery" at this moment until further notice. Kindly note that we will be practising social distancing for the safety of both parties.

Q: Where do I pick up my order from?

A:  

Location

Day & Time

The Residence, TTDI 

Sunday (3-5PM) ONLY


Dates : 12th July, 19th July, 26th July.

A: Do note that this it is 
strictly a self-pickup from the locations stated. 
We will arrange the timing and the date accordingly via email/WhatsApp once we have received your order  (1-3 working days) and payment (24 hours).
 

P/S: Do not head directly to the self-pickup without a confirmation from us to avoid hassle.

Q: What are the terms and conditions for Self-Pickup?

 A : Please take note that we will only be scheduling self-pickup at The Residence, TTDI in Kuala Lumpur. We will be discussing with you through WhatsApp on the convenient timing. 

 

REFUNDS*

Q: Oh no! My product/s are damaged when I received it. What can I do?

A: Don't worry! We are happy to send you a replacement of the product!

Do note that you need to immediately inform us of the damaged good within 24 hours* of you receiving the package, by sending us a photo of the damaged product to hello@princeofpins.com.

We are truly sorry that this happened and we will do our very best to recover your experience. Thanks for giving us a second chance!

*Any request that is received after this time frame will be considered void.

 

Q: I'm sorry but I'm not happy with the product/s. What can I do?

A: We are truly sorry that you are not satisfied with your purchase. We are able to refund you with store credits or you can exchange it for another pin of equal or less value. This policy is valid for 30 days from the date of purchase.

However, we will require the customer to deliver the ordered pin/pins back to us, with the shipment charges being borne by the customer. Also, we will only accept the pins in it's original condition*. Kindly allow us 1-2 business days for us to process your returns once we have received it.

*Subjected to inspection and approval upon receiving the pins and it's full packaging.

Kindly send your return request to hello@princeofpins.com.

 

*All policies are subjected to change prior to notice.