Shipping Policy

ORDER PROCESSING

Please allow 1 - 3 business days to process/pack your order. Expect an email to let you know that your order is on the way!

STORE PICKUP
Available at selected date & time only in PJ, Selangor, Malaysia. Kindly select "self-pickup" during checkout for more information.

COURIER PROVIDERS
Orders are generally shipped using DHL, J&T, or Flash Express for local deliveries, and Aramex, Pos Malaysia, UPS or Janio for international deliveries. (subject to changes)

DOMESTIC SHIPPING RATES AND ESTIMATES
We offer RM7.50 flat rate shipping to West Malaysia.

While for East Malaysia it will be at RM15.50 for shipments below 1kg.

INTERNATIONAL SHIPPING
We currently offer international shipping to the following countries:

• Singapore - RM30 to RM35 for express shipping
• Australia & New Zealand - RM70 - RM120 for slow shipping or RM120 for express shipping
• United States of America (USA) & Canada - RM70 - RM120 for slow shipping or RM150 for express shipping
• United Kingdom & Europe - RM70 - RM120 for slow shipping or RM105 for express shipping
• Brunei, Cambodia, Hong Kong, Indonesia, Laos, Myanmar, Philippines, Thailand, Vietnam - RM57.50 - RM72.50 for slow shipping
• Rest of the World* - RM70 - RM120 for slow shipping

However, if you need shipping to another country, please get in touch with us at hello@princeofpins.com, we will try our best to accommodate your request.

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. CREIGHTIVE CONSULTING is not responsible for these charges if they are applied and are your responsibility as the customer.

REFUNDS, RETURNS AND EXCHANGES
We do not offer any returns after purchase due to a change of mind.

In the event that your order arrives damaged in any way, please email us as soon as possible at hello@princeofpins.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at hello@princeofpins.com.